Maintenance Technician
KONE
Location- Ernakulam, Trivandrum/Thiruvananthapuram
Maintenance Technician
KONE
Location- Ernakulam, Trivandrum/Thiruvananthapuram
About Company
We are a global leader in the elevator and escalator industry, and our job is to make the world's cities better places to live. KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization, which add value to the life cycle of any building.
Through more effective People Flow, we make peoples journeys safe, convenient and reliable, in taller, smarter buildings. We move 1 billion people everyday peoples by embracing in innovative technologies and agile ways of working. Our solutions make urban life safe and accessible, connecting us with our loved ones. Together with our partners and customers around the world, we help cities to become better places to live in. A clear vision, purpose and transparency drive our passion to go the extra mile.
KONE has annual net sales of over EUR 9 billion and over 60,000 employees worldwide. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.
Website:- https://www.kone.com/
Job Description
Customer relationship management
- Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc)
- Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification.
- Accountable for maintaining excellent relationships with the customers, the contact person and end-users presents on site, by applying the Ambassador attitude.
- Accountable for equipment safety and performance
- Accountable for managing the site environment during service operations
- Accountable for identifying site risk, and communicate them to his supervisor
- Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure
- Accountable for identifying unplanned service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and performing them
Service operations
- Accountable for the end-users and the site safety
- Accountable for the safe working environment
- Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.
- Accountable for the execution of the service visits (planned maintenance, callouts and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes
- Responsible for effectively planning his workload, in conjunction with the service supervisor
- Accountable for raising sales lead to his supervisor
- Accountable for very precise and timely back reporting of the work done according to the process
- Responsible for submitting time sheets based on the execution
- Responsible for managing his proximity stock (shelving, inventory, stock transfer, etc), identifying the spare need, requesting the spare to his supervisor.
- Responsible for keeping the service tooling, van, instruments, etc safe, maintained and in good condition
Role- Maintenance Engineer
Industry Type- Engineering & Construction
Functional Area- Production, Manufacturing & Engineering
Employment Type- Full Time, Permanent
Role Category- Operations, Maintenance & Support
Salary- 1,00,000 - 2,00,000 P.A.
Education
UG: Diploma in Mechanical, Electrical
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