Trigent Software Hirirng Verizon Non Voice Customer Service Representative
About Company
Trigent Software Pvt LTD was founded in the year 1995, we have grown leaps and bounds. A Trusted partner of choice over 2 decades for various organizations across industries. We persistently thrive for perfection, reliability, accountability and trust. We have realized many of our employee potentials, nurturing both employees and clients in a holistic approach.Trigent is a CMM Level 4 software Development Company in Bangalore and its head office in Boston (USA). We take immense pride in being a Microsoft certified Gold partner. Trigent generates extraordinary value to our clients who benefit from responsive and competent delivery that adheres to tested methodologies and best practices in the talent acquisition industry. Our mission is to help our partners in "Overcoming Limits" of Competitiveness, Productivity, Technology Complexity, Time and Budget Constraints with over 25 years of stellar track record.
Why Trigent?
1. Time tested and established organization. 2. Multi-National presence 3. Career growth and development opportunities. 4. Competitive pay and benefits. 5. Sustained employee motivation. 6. Connect with us on the Go and More.
Employment Type:
Trigent promotes a culture of individual and professional growth within an environment of continuous learning and work exposure with reputed clients. You will be a permanent employee of Trigent and will be working with our partnered clients on various projects at their location
Company Info:
No.49,1st Floor,Khanija Bhavana,Race Course Road,B, BANGALORE, Karnataka, India
Hiring Details
Job Description
- Graduate with International Chat/customer service (US) experience
- Candidates are required to have excellent communication skills - written and oral. Strong Comprehension skills are key on this project. Ability to comprehend US customer needs through their written chat communication, translate the need into process query and provide the right resolution in a clear and concise manner
- Ability to understand the conversation between the chat bot and customer and pick up from there and continue Customer conversation.
- Analytical skills to understand the reason why the chat bot was unable to resolve customer query and provide intelligence back into the system on what needs to be changed within the Chat-bot
- Willingness to work mainly US shifts in a 24/7 environment with shift rotations
- Prior Chat Experience. Preferably has worked on dual concurrency.
- Ability to multitask and work with multiple tools in order to provide the best resolution
- Functional knowledge of using CRM solution and MS Excel
- Domain knowledge of US Customer Service, preferably Telecom industry
- Job requires the candidate to be confident, probe for responses and empathize with customers. Needs to be customer centric with strong conversational skills
- Typing speed is crucial (Speed 40 words per minute 95% accuracy)
- Sales/Retention/Tech experience would be an add on
* Good written and verbal communication skills.
* Flexible with shifts including Night Shifts.
* Looking for Immediate Joiners, should be flexible to work from the office based on business
requirements.
* Candidates should be available in Mumbai Location.
Location: Mumbai
Rotational shift
Work from office
1st dose vaccine done ?
Desired Candidate Profile
Perks and Benefits
* Two way cab facility is provided.
Post a Comment
0 Comments