IBM India Pvt. Limited Hiring Technical Support Associate | Freshers Eligible | Full Time Job Opportunities | Apply Online
IBM India Pvt. Limited Hiring Technical Support Associate | Freshers Eligible | Full Time Job Opportunities | Apply Online. Candidates from multiple batches are eligible for this role. The detailed eligibility and application process are given below.
About IBM
IBM - International Business Machines Corporation is an American multinational technology and consulting company headquartered in Armonk, New York. IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. More than 350,000 employees serving clients in 170 countries.
IBM Hiring Details
Company Name : International Business Machines Corporation (IBM)
Website : www.ibm.com
Post Name : Technical Support Associate
Experience : Freshers
Salary : Best In Industry
Job Location : Hyderabad/Secunderabad
Job Description
Role : Associate/Senior Associate -(Technical)
Industry : IT Services & Consulting
Functional Area : ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category : Voice
Employment Type : Full Time
As Tech Support Associate, you are responsible to effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintain poise and professionalism even with very difficult and demanding customers.
Responsibilities:
- Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
- Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
- Providing remote Infrastructure support delivery and performing problem cause analysis
- Collaborating with fellow support colleagues and other internal organizations to provide superior customer service
- Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
- Anticipating customer needs and effectively addressing concerns related to their issue or resolution
- Providing direct technical assistance to customers via phone, email, and chat.
Eligibility Criteria
Qualifications :
- UG : Any Graduate in Any Specialization
- PG : Post Graduation Not Required
Required Technical and Professional Expertise :
- Minimum of up to 3 years of experience in IT Industry
- Proficient to ensure customer issues are resolved in the most timely and effective manner possible
- Demonstrable ability to handle various tasks or projects with changing priorities.
- Experience to utilize available time efficiently in order to achieve effective and efficient results
- Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
- Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
- Ability to identify basic hardware parts and aware of basic hardware concepts
- Experience in user level familiarity with at least one e-mail client - Outlook, Notes etc.
- Questioning skills /probing skills, as relevant to the issue and level of the caller.
- Find opportunity and implement process improvements
- Ability to empathize and work with customers in real-time to resolve issues.
Preferred Technical and Professional Expertise :
- Ability to work well in a fast-paced environment
- Awareness of basic networking concepts and technologies
- Ability to meet a set of defined account agent productivity measurement
- Willingness to work in shifts as needed
- You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
- Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
- Intuitive individual with an ability to manage change and proven time management
- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
- Up-to-date technical knowledge by attending educational workshops, reviewing publications
Key Skills :
- Infrastructure support
- Remote infrastructure
- Technical Support Associate
- Interpersonal skills
- NetworkingTime management
- Creative designing
- Agile
- Customer service
Important Links
How to Apply for Technical Support Associate at IBM ?
------------------------------------------------------------------------------------------------------------------------------------------
Post a Comment
0 Comments