Accenture Solutions Pvt Ltd Hiring New Associate - Query Management | Freshers Eligible | Full Time Job Opportunities | Apply Online
Accenture Solutions Pvt Ltd Hiring New Associate - Query Management | Freshers Eligible | Apply Online. Full Time Job Opportunities. Candidates from multiple batches are eligible for this role. The detailed eligibility and application process are given below.
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
Website : www.accenture.com
Accenture Hiring Details
Company Name : Accenture Solutions Pvt Ltd
Website : www.accenture.com
Post Name : Associate/Senior Associate - Query Management
Experience : Freshers
Salary : Best In Industry
Job Location : Hyderabad/Secunderabad
Job Description
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's.
The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues.
This role is aligned to our Customer Service Technology Support team which works on providing technical assistance on the use of specific systems, software and infrastructure and in troubleshooting of technical problems.
Roles and Responsibilities :
- In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
- Your primary interaction is within your team and your direct supervisor
- You will be given detailed instructions on all tasks that need to be carried out, and the decisions that you make will impact your work
- You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
- You will be working closely with project members to effectively deliver on the requirements
- You will be an individual contributor as a part of a team with a predetermined focused scope of work.
Industry: IT Services & Consulting
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Qualifications
- UG:Any Graduate in Any Specialization
- Outbound
- Customer service management
- ConsultingQuery management
- Manager Technology
- Customer support
- Troubleshooting
- Individual Contributor
- new associate
Skillset :
- Customer Service Management
- Problem-solving skills
- Written and verbal communication
Important Links
How to Apply for New Associate - Query Management at Accenture Solutions Pvt Ltd ?
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